If there is a problem while playing the doll you purchased from RaMcube
Please attach a picture and explain of the part to the Q&A board.
We will guide you after determining the damage degree check and whether or not A / S.
Depending on the condition, we will solve through a paid exchange or a simple process.
The doll must have a 'Certificate of Authenticity'
Parts other than head and body-For parts without a certificate, the certificate is excluded.
You are responsible for paying the shipping cost for A/S of damaged parts.
Return shipping fee will be paid by RaMcube.
If a defect is found in an unused RaMcube doll
Within 7 days after receipt of the goods, please post a description with a photo on the Q&A board.
After confirmation, we will replace the new product.
Contact us about this parts.
Even within 7 days,
Dolls that are damaged (including makeup) during your simple remorse or play cannot be exchanged or refunded.
A / S of Default face-up applied for with doll at RaMcube
Re-makeup service of limited default makeup is available in + Option category.
For more information, please refer to the 'Remake Service for Limited Dolls' section.
Please note that the color of changed dolls and parts may vary.
If there is a problem while playing the doll you purchased from RaMcube
Please attach a picture and explain of the part to the Q&A board.
We will guide you after determining the damage degree check and whether or not A / S.
Depending on the condition, we will solve through a paid exchange or a simple process.
The doll must have a 'Certificate of Authenticity'
Parts other than head and body-For parts without a certificate, the certificate is excluded.
You are responsible for paying the shipping cost for A/S of damaged parts.
Return shipping fee will be paid by RaMcube.
If a defect is found in an unused RaMcube doll
Within 7 days after receipt of the goods, please post a description with a photo on the Q&A board.
After confirmation, we will replace the new product.
Contact us about this parts.
Even within 7 days,
Dolls that are damaged (including makeup) during your simple remorse or play cannot be exchanged or refunded.
A / S of Default face-up applied for with doll at RaMcube
Re-makeup service of limited default makeup is available in + Option category.
For more information, please refer to the 'Remake Service for Limited Dolls' section.
Please note that the color of changed dolls and parts may vary.