You can request a custom makeup option when ordering a head.
After placing your order, please provide detailed instructions at the 1:1 Care Center (attach photos or drawings).
Additional charges may apply depending on the complexity.
All items are generally made to order.
So after the payment completed, can not be cancel order.
- Shipping company : only EMS(EMS Premium(UPS)available) : If you want EMS premium delivery, leave a post on the Support board.(Login-> My page -> Support)
- EMS premium delivery incurs an additional fee. Delivery is possible after payment of an additional amount.
Shipping period : Generally, dolls & parts will be shipped after 2 months business days after the full payment.
When applying makeup or brushing(painting) may be a delay in shipping.Shipping will be conducted in accordance with the payment order.
Invoice form : All items are "true prices" in invoice. If you want to write different price in invoice, please write in order form. [ex : invoice price form = $90 , gift check]
- All about shipping questions to ask us in Q&A board or Support(1:1 care center) board.
It is impossible to exchange or return due to damage in the process.
For more information about process damage, please use the FAQ board.
In case of A/S after purchase, please submit through the Q&A board within 7 days of receipt of the product.
All items are generally made to order.
So after the payment completed, can not be cancel order.
- Shipping company : only EMS(EMS Premium(UPS)available) : If you want EMS premium delivery, leave a post on the Support board.(Login-> My page -> Support)
- EMS premium delivery incurs an additional fee. Delivery is possible after payment of an additional amount.
Shipping period : Generally, dolls & parts will be shipped after 2 months business days after the full payment.
When applying makeup or brushing(painting) may be a delay in shipping.Shipping will be conducted in accordance with the payment order.
Invoice form : All items are "true prices" in invoice. If you want to write different price in invoice, please write in order form. [ex : invoice price form = $90 , gift check]
- All about shipping questions to ask us in Q&A board or Support(1:1 care center) board.
It is impossible to exchange or return due to damage in the process.
For more information about process damage, please use the FAQ board.
In case of A/S after purchase, please submit through the Q&A board within 7 days of receipt of the product.